Return & Refund Policy

Last Updated: October 26, 2026

At Cutediydiscount, we want you to be satisfied with your purchase. We offer a 30-day return policy, subject to the conditions below and applicable consumer protection laws.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To initiate a return, please email service@cutediydiscount.com with your order number and reason for the return.

2. Return Eligibility

For change-of-mind returns, items must generally meet the following requirements:

• The return request is submitted within 30 days after delivery.

• The item is unused and in its original condition.

• Original packaging, accessories, and included materials are provided where reasonably possible.

• Proof of purchase or an order number is available.

These conditions do not restrict statutory rights for defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

Provide your order number, a description of the issue, and photographs if available.

After reviewing the issue, we will arrange an appropriate solution, such as a replacement, refund, or another remedy required by applicable law.

For confirmed product quality issues or seller errors, Cutediydiscount will cover reasonable return shipping costs where a return is necessary.

4. Change-of-Mind Returns

If you wish to return an item due to personal preference, ordering the wrong product, or changing your mind, you will generally be responsible for return shipping costs, except where applicable law requires otherwise.

5. Return Address

Recipient:

Shenzhen Zhiwei Culture & Media Co., Ltd.

Return Address:

Unit 2007, Building B, Zhongzhi Times Plaza, No. 110 Donghuan 2nd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China

Phone: +86 15779278101

Please contact customer service before returning any items to obtain return instructions.

6. Refund Processing

After receiving and inspecting the returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time required for the funds to appear in your account depends on your bank or payment provider and applicable legal requirements.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

• Personalized or customized products.

• Perishable goods.

• Certain hygiene-related products after opening.

• Other products that cannot legally or safely be returned.

Product-specific return restrictions should be disclosed before purchase.

These exclusions do not affect mandatory rights concerning defective or nonconforming goods.

8. Contact Us

For questions about returns and refunds, please contact:

Email: service@cutediydiscount.com

Phone: +86 15779278101

Website: https://cutediydiscount.com/